ParsPortal

Pars Support Modules

Ticket Ticket is organizing system for user requests that collected the entire request the send by email and or by ticket form and saved in a database and Sharing between the relevant experts until the expert that has a more knowledge about the demands can answer.
By using from ticket system, the expert doesn't have need any more to the programs such as outlook. Meanwhile there is a possibility for full control on the ticket response and uunemployment duration Ticket that has not been answered for managers.
Possibility to transfer the ticket between groups and different expert is other advantages of the ticket system.

Live Chat In some cases, the users face problems and questions that need immediate help and answers. In this situation chat tools or chat is best choice. The possibility to send and receive urgent messages via online chat tool is not only effective in offering support services to customers also this day many of users when provide the product or service first of all connect to internet, search it on internet, using this system is necessary for contact with sales department in your company for solve the probable ambiguities, counseling and advising is necessary. Therefore significant effective of this tool cannot be ignored on the increasing sales of products or services.

Knowledge Base Knowledge base is a collection of instructive writings about different filed or a special filed that collected the meaning and concept of subject and different world and to provide categorized.
By using knowledge module, Administrator with respect to the subject and content contained on this site, easily comment on the cases, offers explanations.
Also, over time, and in the use of a product or service, there are some problems reported by users. The solution of such problems that users are faced with them, are offered as encyclopedia.

NewsIt is necessary latest news about the most minor changes in the product or service, and support services such as dysfunction, is placed on the an online support system. In this way customer will be aware and won't need to contact the company via phone and etc. So in this way will be reduced to such a high amount of contacts. Of course should be noted that according to grouping ability that have been considered.
This is possible that the news will be placed with different topics. But specific use modules in putting this special news is support.

Help In a Help, instructions and usage of a product or service, are described as a step by step and help text and image. When you provide a Physical product, help notebook including description of components and features of product, the method used as step by step and notable points when using it will be offered with the product. We can create this help as online.
Providing help of a product or service are the key points to attract customers and increase sales. Nowadays, users are looking for a product or service that is offered good help for using it. Being help user besides the quality gives customers more confidence and will have a positive consequence in its sales.

Download Download the required files is one of the cases that nowadays most companies and organizations providing services and products, provide it for their user. For example the small and large peripheral software, games, drivers product, Help file and encyclopedias (with any format such as DOC, and (PDF and catalog and educational products and services files can be placed in a downloadable file.
Placing the possibility to download these files, will have direct effect in attracting users and the factor will be to encourage visitors to join your customer (who have been looking for such product or service and what ordinary users, who are investigating issues that may have put something in their support for the system.

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