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Knowledge Base Module

Knowledge Base

The letter or a post containing knowledge and science is called as knowledge base. In the other word, knowledge base is a set of informative posts in different fields and or the specific field and collects the meaning and concept of subjects and different words and etc and provides them in classified form.
Using knowledge base module, site admin provides description about its desired cases with respect to subject and noted contents in site easily.
Usually the site admin selects obscure expressions and creates knowledge base to provide required description to clear contents of its site. Then it links the section of site which contains such expressions to related section of the knowledge base.
Placing these descriptions within main text causes kind of tumble and falling away from main object and therefore makes audience to not proper realize, here comes the necessity of linking to knowledge base.
Also the most of user questions about a product are those which have been already raised by other customers. You can ask from your customers to meet their problems and questions through available knowledge bases before contacting. Even if a customer has not noted available knowledge bases and has raised its problem or question through the Ticket, email or chat, you can send related knowledge base to it to save time.
There is always the concern of whether the new employee is able to respond or solving user problems or not with the change of employee in your firm? Do not be worry with the presence of knowledge bases which you have already created. Since by referring available knowledge bases, the new employee also matches correct answer and transfer it to users.

Facilities

  • Create and manage knowledge base
  • Determine language:
    In this section language of page is specified.
  • Determine group
  • Determine code:
    The amount entered in this section is viewed as code of knowledge base on site. If the code has not been entered by maker, system assigns the unique code to the knowledge base at the time of creation automatically.
  • Determine publish date:
    The publish date of a knowledge base should be entered in this section. To determine this date either you can enter it manually or select date from the considered calendar.
  • Assign an image to knowledge base
  • Determine summery to each knowledge base:
    In this section, either the summery can be entered personally or you can use the assigned facility that considers numbers of initial characters of text as summery.
  • Determine the specifications of knowledge base source:
    If the knowledge base is quoted from specific source, you can enter its specifications in this section.
  • Determine setting for page:
    In this page the settings which are very important to search engines are determined.
  • Determine address to page:
    Each created knowledge base is placed within individual page. Therefore it is necessary to determine the address in this section. This address is used to view the page or link to it.
  • Determine title in browser:
    In this section, a title is determined for browser. This title is displayed on top of browser and could be different with knowledge base title. The title is very important for search engines.
  • Determine key words:
    Key words are very important criteria to search engines. These words are not displayed on page and are only used by search engines. In this section the desired key words are entered for page.
  • Determine description:
    Descriptions are also important to search engines. These descriptions are not displayed on page and are used only by search engines.
  • Placement of note:
    If you want to leave description about created knowledge base, use this section. These descriptions are viewable by administrators and through control panel and not displayed on page.
  • Determine status (active/passive) to created knowledge base by maker:
    If maker does not want to display this knowledge base on page it can set it as passive.
  • Using filter to search knowledge base, base on creation time, verification, language, status and maker.
  • Possibility of control range of search and reporting on created knowledge bases through filter
  • Search through title, text and knowledge base code
  • Determine the number of ostensible knowledge bases in knowledge base management centre page:
    List of created knowledge bases are able to paging in knowledge base management centre. It is possible to determine the number of ostensible knowledge bases on each page using this item.
  • Possibility to edit all entered information for knowledge base
  • Display of registered specifications of created knowledge base:
    At the time of editing each knowledge base, it is possible to b informed about information such as creation time, maker, the last gradation and who has done the last gradation.
  • Determination of the verification status of knowledge base by admin:
    As long as the admin does not verify the knowledge base, it is not displayed on site even if it is on active status by maker.
  • Possibility to delete created knowledge bases
  • Sorting created knowledge bases base on title
  • Sorting created knowledge bases base on group
  • Sorting created knowledge bases base on address of page
  • Sorting created knowledge bases base on code
  • Sorting created knowledge bases base on verification
  • Sorting created knowledge bases base on status (active/passive)