Pars Data is an active company in field of software production, and it is the largest offer of data center service in Iran. These services are including web hosting, domain registration and dedicated server. Careful and direct supervision senior managers of this company in the process of products and services caused to done this important work with high quality.
Pars Data is the first production company in the content management system in Iran and now, after a decade of experience has succeeded in producing portal software accordance with international standards with high quality entitled the pars portal. Production online Support software (Help Desk Software) that it is completely competitive with the foreign sample such as Kayako and Smarter Track is another recent success of this company.
In Pars Data human resources is valuable asset and these assets have been mostly formed by the active youth.
We believe and no doubt that our achieved successes are direct result of our dear customers trust. As much as our customers and their trust increase our duties get heaver. Sharing our successes is a chance to appreciate our costumers.
Pars Data, Pars Portal, Pars Support, are registered trademarks of the company; commercial use of mentioned trademarks is required license from pars data.
Support department is one of the most important units of the organization. This department consists of two separated sections, services support unit and product support, each of them has its own and separated office and management system.
Importance of this department makes us to have mentioned policy to preserve high quality of support department.
Products (such as Pars portal software) are supported only during official working time, but services support(like web hosting, domain registration, dedicated server, Colocation، Reseller Hosting) is 24 hours, and company’s experts are ready to troubleshoot, and support users via telephone ,fax, email and ticket system.
In order to have permanent control of servers and preservation of services stability several advanced software and hardware systems are utilized by Pars Data services support department. Among these services, IP monitor, SMS and email sending, automatic contact to management section in case of service or bandwidth disconnection or disorder, system automatic restart after determined time and etc, can be pointed out.
Pars Data support system has been installed on: support.parsdata.com, in order to observance global support system principles.
By entering to the mentioned address, users can be informed of the latest news of services support department and products.
Users troubleshooting might also be done by accessing to existed “knowledgebase”, user’s manual and FAQs section, they might find solution for their troubles via ticket sending and chatting as well.
In 2007, new investment strategy fundamentally changed the engineering Software developing method of Pars Data; it was just like a turning point for company software production.
At present, it can firmly be called one of the most developed software unit in Iran.Apex of this pyramid consists of panel of experienced managers, supervising of this unit’ subset is the main duty of this panel.The main units of the software department’s subsets are consists of research, analyst, design, DB, architecture, Core development, programming, control and support units.
Some of this unit’s specifications are listed below:
Locating of web hosting servers in Iran, has so many advantageous, such as higher speed, faster accessibility to server, high security, faster troubleshooting of users' troubles, confronting with possible sanctions, software and hardware requirements preparing in a short time.
Pars Data has provided necessary conditions for offering services to database centers, including web hosting, dedicated servers and colocation in Iran by providing proper bandwidth, optical fiber, generator, UPS, proper cooling, heat insulation, remote KVM, advanced Cisco routers, firewall servers, IP providing, server room equipments installation for announcement of temperature, humidity, smoke and power or battery outage via SMS, telephone and alert.